Marketplace privacy

Information used and why

We use account and contact details, seller agreements, listing periods and renewal references, public reviews and private complaints to run the service, resolve issues, prevent abuse and meet legal obligations. We rely on the appropriate grounds under POPIA, including contract performance, legal obligations, legitimate interests and consent where required. Sellers authorise publication of the business WhatsApp number they supply. Business email is used for seller support and invoices.

Direct contact and payment

When you open a WhatsApp link, you leave Helderberg Store. WhatsApp and the seller handle the information you choose to share under their respective terms and privacy practices. Helderberg Store does not receive your WhatsApp messages or direct buyer payments. The seller handles payment, delivery and returns details.

Seller subscription billing

If you choose to subscribe, we send your seller account email to Paystack to set up your listing billing. Paystack handles card details on its payment page. We keep the subscription and payment references, amount and billing status to manage your listing and meet legal obligations.

Public reviews and private complaints

Approved reviews display the review text and rating. Account names and contact details are kept out of the review display. Keep personal and payment information out of reviews. Complaints are visible to the complainant and authorised staff. We may share relevant details with the seller when necessary to investigate or meet a legal obligation.

Who receives information

Hosting and support providers receive information needed for their services. We disclose information where required by law. Transfers outside South Africa must meet applicable POPIA requirements.

Cookies and security

WordPress and WooCommerce use cookies to keep you signed in. We restrict seller billing and complaint records by account and role and take reasonable safeguards for the information we hold. Contact us through Complaints and help about any suspected compromise.

Responsible party and contact

Cogniz AI (Pty) Ltd (registration 2025/829991/07) is responsible for the marketplace’s handling of personal information. Use the privacy topic in Complaints and help to contact the marketplace about your information.

Retention and rights

We keep records for as long as reasonably required to provide the service, resolve open disputes and meet legal recordkeeping duties. Use the privacy topic under Complaints and help or contact the Information Officer to request access or correction, object to applicable processing or request deletion where available. If we rely on consent you can withdraw it. You may also complain to the Information Regulator.

Website analytics

We use Google Analytics to understand how visitors find and use Helderberg Store, including which pages they visit. Google Analytics may use cookies and receive browser and device information, approximate location and online identifiers. Google may process this data outside South Africa. You can manage cookies in your browser or contact us through the privacy topic in Complaints and help.

Lodge a private complaint or privacy request

Protection of Personal Information Act · Information Regulator complaints