Seller agreement

Seller details and authority

Use an accurate business name, contact details and public WhatsApp number you are authorised to publish. Identify your legal and trading names, physical address and other supplier information when the law requires it. You must be authorised to act for the business and maintain any required product licences.

Listings and stock

Use accurate descriptions, current stock and prices, and photos you own or have permission to use. Disclose material limitations, safety information and warranties. You authorise Helderberg Store to display listing material while the listing is active. You remain responsible for goods you supply and for meeting applicable consumer protection and product requirements.

Direct sales and fulfilment

Take payment directly from the buyer and confirm the total price and your payment, delivery, collection and returns arrangements before the buyer commits. Keep prices, pickup details, delivery coverage, fees and timeframes current. Resolve stock, handover and refund issues directly with buyers.

Listing fees and renewal

Your first month is free. It starts when the shop is approved, you accept these terms, and you provide a business email, public WhatsApp number and pickup or delivery details. After that the listing costs R199 per month, with no commission or fee per sale. When Paystack is available you can choose a subscription after the free period ends. Paystack charges R199 when you sign up for paid billing, then R199 each month on the billing date it shows until you cancel. Use Listing and billing to manage or cancel the subscription. Manual invoice renewals, where offered, extend the current period by one month or start a new month once an expired listing is paid. If the listing expires, the shop and products are hidden until renewal. Your seller dashboard remains available. Statutory rights and remedies apply.

Information and termination

Use buyer details only for the relevant enquiry, sale, returns and required records. Protect those details and report unauthorised access promptly. A paused or expired listing does not affect obligations from purchases already agreed with a buyer.

New and second-hand goods

Choose New or Second-hand for each listing. Describe known wear, faults and missing parts for second-hand goods and show them in your photos where possible. Only list goods you have the right to sell. Where the Second-Hand Goods Act applies to your business or goods, obtain the required registration and keep any required records. The condition label and description preserve the buyer’s applicable statutory rights.

Featured placement

A Featured Shops homepage banner costs R2,500 for one South African calendar month per slot. The placement is optional and separate from marketplace selling fees. Three slots are available per month. The marketplace confirms availability and payment before booking. The banner links to the seller storefront and is labelled Sponsored. The booking covers the selected month and does not renew automatically. A paid placement does not guarantee sales. Confirm any cancellation, credit and VAT treatment on the invoice before paying. Applicable statutory rights continue to apply.