Marketplace terms

Who you buy from

Helderberg Store provides a catalogue of local shops and products. The seller identified on the listing supplies the goods. Contact the seller on WhatsApp to confirm stock, the total price, payment, delivery or pickup and the applicable returns terms before agreeing to buy. The seller is responsible for the goods, fulfilment and its obligations as supplier. Helderberg Store remains responsible for its own service and obligations under law.

Payment and handover

Pay the seller directly using the method you agree on. Helderberg Store does not collect, hold or transfer buyer payments. Keep your agreement, proof of payment and any delivery or collection record. Ask the seller for any receipt and disclosures required by law.

Reviews and private complaints

Account holders can submit a public shop review for moderation. Reviews of direct purchases are labelled Community review because the sale took place outside the site. Use Complaints and help to report a listing, seller or privacy concern privately. Start a payment, delivery or refund dispute with the seller.

Consumer rights

These terms preserve applicable rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. They do not exclude any liability or remedy that the law prohibits us from excluding.

Who runs the marketplace

Helderberg Store is operated by Cogniz AI (Pty) Ltd (registration 2025/829991/07). The marketplace operates online. Sellers who offer collection specify their own pickup locations. Contact support@helderberg.store.

Lodge a private complaint or privacy request

Consumer Protection Act · Electronic Communications and Transactions Act · National Consumer Commission complaints